Essential Travel Information & Policies

New bookings to Green List destinations are being accepted and you can enquire by email or phone for departures before 1st August 2021, departures after this date can be booked online.

Amber and Red List destinations are available to book now, for travel  from the 1st August 2021 onward.
 

To make it easier to find the information you are looking for, we have broken down this page into the key area's and policies that you'll need to be aware of. 

If you require any further assistance, please don't hesistate to contact us:

Call: 0800 640 4142

Email: Bookingadmin@advantageholidays.com

It’s important to note that the  traffic light system applies to the return journey of a holiday booked.

Customers on each booking, should also meet  the entry requirements for   the arrival destination, which could also change between booking date and travel.

Due to Covid-19, this may include steps such as customers completing and submitting documentation in advance to show at the airport, proof of a negative Covid-19 test and/or complying with any applicable vaccination rules.

Customers must meet all requirements in order for their holiday to go ahead as planned.

Restrictions apply to all departures  up to the   17th   May     2021:

Clients due to travel before the 17th May 2021 can avail of the below options:

  1. Move their holiday to future dates
  2. Avail of a Forward booking credit voucher
  3. Cancel with a refund

Green list countires we offer are:

Iceland  and  Gibraltar

The full Green list can be found on the Government website here

Green List Destination Overview:

Self Isolation on returning home: Not Required

COVID-19 testing: Pre-departure test (depending on destination requirements), In-resort test and PCR test on day 2 after returning home

Passenger locator form: Required  (See government website  here)

Travel Insurance: Essential

Customers travelling to Green list destinations  will  need to book a PCR test package   before traveling  on holiday, from one of the government’s   approved list  of providers.

You can find out full information on  the PCR Testing requirements in Green list destinations   here
 

What happens if my customer does not want to travel?

If customers chose not to travel to a destination on the Green list, standard cancellation terms apply.

When will the balance be collected for my Green listed holiday?

Balances will be collected 42 days prior to departure. In the event payment is not received, we will cancel down the holiday reflective of the standard cancellation terms.

 

Amber list countries:

The full Amber list can be found on the Government website here

If you have customers booked with us who are due to travel to a destination featured on the Amber list, the testing requirements differ from those of green destinations.

You can find out full information on the PCR Testing requirements in Amber list destinations  here

Amber List Destination Overview:

Self Isolation on returning home: Required for 10 days upon returning home

COVID-19 testing: Pre-departure test (depending on destination requirements), In-resort test and PCR test on day 2 and also day 8 after returning home

You do have the option to opt into the   Test to Release   scheme on day five (This is an additional test to the day 2 and day 8 tests mentioned above). Should this result come back negative, you’ll be able to end your self-isolation early. Find out more information on the government   website

Passenger locator form: Required (See government website  here)

Travel Insurance: Essential

What happens if my customer chooses not to travel?

If customers choose not to travel to a destination on the Amber  list, we will work with you to move your customers travel dates or they can cancel at loss of deposit up to 21  days in advance of travel.

When will the balance be collected for my Amber   listed holiday?

Balances will be collected 21  days prior to departure. In the event payment is not received, we will cancel down the holiday reflective of the standard cancellation terms.

 

Red list countires:

The full Red list can be found on the Government website here

We will not operate any holidays to Red list countries and therfore we can provide the below options to customers:

1) Customers can change dates with no fee from us

2) Obtain a Future Travel Voucher

3) Obtain a cash refund

Forward bookings:
All future departures with Advantage Holidays are deamed as expected to travel unless they fall within the date bands highlighted in the previous drop-down's.

The traffic light system does not apply to bookings beyond the dates mentioned above and we will issue guidance as and when a destination  changes colour.

The below applies to all forward bookings:

Normal cancellation policies apply
Customers looking to change their date of travel can do so with £0 amendment fee's from Advantage Holidays, with only supplier costs incurred as part of the change being passed back (airline or ground arrangement).

Advantage has secured an agreement for Advantage Members with Randox Toxicology, giving a discount on the PCR tests. Full details can be found here

All customers who plan to travel internationally are required to book a PCR test package   before travelling  on holiday, from one of the government’s   approved list  of providers.

We know now more than ever, customers' travel plans can change based on a number of factors and we recognise the need to provide flexibility when you book with us. 

What is the Flexi-Policy?

 - Pay your balance just 42 days prior to departure if your holiday is on the Green List
 - Pay your balance just 21 days prior to departure if you holiday is on the Amber List
 - No admin fees to pay should you wish to change your holiday
 - When you book, benefit from a low,  £89pp deposit
 

Here's what you need to know in more detail:
 - The new balance collection dates will apply to all departures on or after 17th May 2021.
 - No admin fees to pay means that only the cost of changing the holiday with our respective suppliers will be passed back to customers.
 - Our  new low deposit has enabled us to reduce our balance due dates, something which we know will  give  customers more time to make decisions about their travel plans.

All long-haul deposits and balance collections will remain as previosuly outlined:
 - £150pp deposit long-haul, balance collected at 70 days prior to departure
 - £150pp deposit for European cruise + the cruise lines deposit, balance collected at 98 days prior to departure
 -  £250pp deposit for Trans-Atlantic & Rest of the World + cruise lines own deposit, balance collected at 98 days prior to departure

It is essential that all customers take out travel insurance with adequate cover for their personal requirements and holiday booking, at the earliest opportunity.

All passengers who have already taken out insurance policies should contact their provider to check their levels of cover. 

Other Important Information

Below you will find other key policies and information which may have affected historic bookings due to travel on or before the 17th May 2021.

Permanently reduced to 42 days prior to departure from 1st October 2020.
Where refund credit notes have been issued, full pipeline monies must be paid to us and not rejected for payment.

As of 1st April 2021, we will no longer be issuing Refund Credit Notes.

Any customers who availed of a credit note can find their terms below and all credit notes issued are now valid for use until 30th September 2021 and remain   FULLY PROTECTED:

- Credit notes will be valid for any new booking made up until 30th September 2021
- The credit note bearer will be able to request a cash refund for the full value of this note and this refund will be issued to you by the 30th September 2021, however we request you contact us to agree a more specific date. 
- Credit notes must be used on a booking which has travelled and returned by the 30st   September 2022
- Values of the notes raised will be for the full value of the booking as of the date of issue (this allows for inclusion of additional pre-booked items), but will not include the costs of any passengers who had previously cancelled off the booking prior to the credit note being issued.
- In this instance the value of the credit note will be the full booking cost, minus the cost of any cancellation charges for members of the booking
- The credit note can only be used with the original booking travel agent (although can be used with branches within that group), or directly with Advantage Holidays & Cruise should the agent be unable to fulfil its obligation of this note