Key Rights under the Package Travel and Linked Travel Arrangements Regulations 2018
1) Travellers will receive all essential information about the package before concluding the package travel contract.
2) There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
3) Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
4) Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
5) The price of the package may only be increased if specific costs rise (for instance, fuel prices, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
6) Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package, the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
7) Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
8) Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
9) If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
10) Travellers are also entitled to a price reduction or compensation for damages where the travel services are not performed or are improperly performed.
11) The organiser has to provide assistance if the traveller is in difficulty.
12) If the organiser becomes insolvent, payments will be refunded. If the organiser becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Advantage Holidays & Cruise holds an Air Travel Organisers License (ATOL) for packages which include a flight are protected under the scheme. Travellers may contact the Civil Aviation Authority (the operators of the ATOL scheme); (Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email email@example.com) if services are denied because of Advantage Holidays & Cruise’s insolvency. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
More information on The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here